Privacy Policy

IBC Solar Subscription is operated by IBC Capital Partners Ltd. We respect customer privacy and handle personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, and how customers can contact us about their personal information.

We may collect the following information:

Name
Email address
Phone number
Company or organisation name
Billing details
Payment status
Subscription information
Customer support messages
Project or account reference information
Information provided through website forms or direct communications

We use customer information to:

Manage customer subscriptions
Process and confirm payments
Respond to customer enquiries
Provide billing and account support
Manage refund and cancellation requests
Coordinate with AEON Energy Ltd or approved project partners where needed for service delivery
Maintain business, legal, tax and accounting records
Improve our customer support and administrative processes

IBC Solar Subscription may use third-party payment processors, including Stripe, to process payments securely.

IBC Capital Partners Ltd does not store full card details on its own systems. Payment information is handled by the relevant payment processor in accordance with its own security and privacy standards.

We may share relevant customer information with:

AEON Energy Ltd
Approved project partners
Payment processors
Accountants
Legal advisers
IT and website service providers
Regulatory, tax or legal authorities where required

We only share information where necessary to provide services, manage payments, support customers, meet legal obligations or operate our business.

We keep customer information for as long as necessary to provide services, manage accounts, meet legal and tax obligations, resolve disputes and maintain business records.

Customers may contact us to request access to, correction of, or deletion of their personal information, subject to applicable legal and business record-keeping requirements.

We take reasonable steps to protect customer information from unauthorised access, loss, misuse or disclosure.

However, no website, payment system or electronic communication method is completely secure.

Our website may use basic cookies or analytics tools to operate the site, improve performance and understand visitor activity.

Customers can manage cookies through their browser settings.

We may update this Privacy Policy from time to time. The latest version will be made available on this website.

For privacy questions or requests, please contact:

IBC Solar Subscription
Operated by IBC Capital Partners Ltd

Email: martim@ibccap.com
Phone: +44 (0) 7938 784 740
Website: ibccap.com